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Vardhman

Cancellation & Refund Policy

Last updated on: 16-10-2025 14:28:39

This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions under which VARDHMAN JEWELLERS (“we”, “us”, “our”) will process cancellations and refunds for payments made through our website or in relation to online orders and services.

By making a payment through our website or any associated service, you acknowledge that you have read and agreed to the terms mentioned in this Policy, which operates in conjunction with our Terms & Conditions.

1. Eligibility for Cancellation

  • Cancellations are permitted only if initiated on the same day of the transaction or order placement.
  • Once the product has been billed, packed, or dispatched, cancellations will not be accepted except at our sole discretion.
  • For eligible cancellations, a deduction of service charges ranging between 2% to 5% of the total paid amount will apply to cover payment gateway, processing, and administrative expenses.

2. Refunds for Billed Products

  • If the product has already been billed, the refund shall be processed against the purchase value of the product as per the rules and terms mentioned in the respective invoice.
  • Standard labour charges and applicable service charges will be deducted prior to initiating any refund.
  • All refunds will be made using the same mode of payment used during the original transaction, unless otherwise specified or required by banking regulations.

3. Refund Processing Timelines

  • Once a cancellation or refund request is approved, we will initiate the process within a reasonable time frame, typically within 7 to 10 working days.
  • Processing time may vary depending on the payment method and the bank or payment gateway policies.

4. Non-Refundable Cases

  • No refund will be processed for cancellations made after the same day of purchase.
  • Customized, engraved, or made-to-order jewellery pieces are strictly non-cancellable and non-refundable.
  • Any unauthorized or fraudulent transaction attempts are not eligible for refunds.

5. Contact Information

For any concerns, clarifications, or refund-related queries, please contact us using the details provided on this website or visit our store during business hours.

This Policy is subject to change without prior notice. Customers are advised to review it periodically to stay updated with the latest terms.